This Shipping & Delivery Policy explains how shipping works for orders placed on lostnreturned.com.

Where we ship

We currently ship to: – United Kingdom – The Netherlands – EU/EEA countries

We do not currently ship to other destinations. We may expand to additional regions in the future.

Order processing (dispatch)

Orders are processed and dispatched by our team in the UK and the Netherlands.

UK orders are typically dispatched from the United Kingdom.

Netherlands and EU/EEA orders are typically dispatched from the Netherlands.

To keep dispatch times reliable during busy periods, we may occasionally dispatch orders from a different location. Your shipping fee will remain the same and is always based on your delivery destination, as set out below.

Dispatch time

We aim to dispatch orders within 3–5 business days.

During busy periods (for example, launches or promotions), dispatch may take a little longer. If there’s a significant delay, we’ll email you with an update.

Business days exclude weekends and public holidays.

If your order is significantly delayed, you may have the right to cancel and receive a refund under applicable consumer law—contact us and we’ll help.

Shipping costs (flat rate)

Shipping is charged at a flat rate per order, based on your delivery address:

Destination	Customer shipping fee	Carrier/service	Tracking
United Kingdom	£2.95	Royal Mail — Tracked (Large Letter, up to 1kg)	Yes
Netherlands	£4.00	PostNL — Tracked Letterbox Parcel (up to 2kg)	Yes
EU/EEA (excluding the UK and the Netherlands)	£8.00	PostNL — Tracked Letterbox Parcel (up to 2kg)	Yes

Packaging format

Most orders ship as a large letter or letterbox parcel.

Tracking

All shipments are sent using tracked services. – Once your order is dispatched, you’ll receive tracking details (where available) via email.

Delivery times

Delivery times vary by destination and carrier. Once dispatched, you can use your tracking link for the most up-to-date delivery status.

Customs, duties and import taxes

If your order is shipped across a border (for example, between the UK and EU/EEA), customs processes may apply.

• Any import duties, import VAT, customs fees, or handling charges charged by customs authorities or the carrier are the responsibility of the recipient.
• These charges are not included in the item price or shipping fee unless we explicitly state otherwise at checkout.
• If a customer refuses to pay these charges and the parcel is returned to us, we may treat this as a return. Any refund will be handled in line with our Returns & Refunds Policy and may exclude original shipping costs.

Address accuracy

Please double-check your delivery address at checkout. – If you notice an error, contact us as soon as possible. We’ll do our best to help, but we can’t guarantee changes once an order has been dispatched.

Returned-to-sender parcels

If a parcel is returned to us due to an incorrect/incomplete address, failed delivery, or non-collection: – We can re-ship the order once it’s returned, but additional shipping charges may apply. – Alternatively, we can arrange a refund in line with our Returns & Refunds Policy.

Lost or delayed parcels

If your order looks delayed or hasn’t arrived: – Contact us and we’ll help investigate with the carrier. – In some cases, carriers require a minimum waiting period before a parcel can be classed as lost.

Damaged orders

If your order arrives damaged: – Contact us as soon as possible with photos of the packaging and the item(s) so we can help resolve it.

Contact

If you have any shipping questions, contact us via the Contact page on our website.