Please read this cookie policy carefully as it contains important information on how www.lostnreturned.com (and any other platform/websites we operate with the same domain name and different extensions) use cookies on our lost and found service platform (“Platform”). This policy applies to all users of the Platform, regardless of where they are located in the world. This policy should be read together with our Privacy Policy which sets out who we are, how to contact us, what data is collected, how and why we collect, store, use and share personal information generally (including in accordance with the UK General Data Protection Regulation (UK GDPR)), as well as your rights in relation to your personal information (including, where applicable, rights under EU data protection law) and details of how to contact us and supervisory authorities if you have a complaint.

1. Cookies

A cookie is a small text file placed on your device when you use our Platform. We use strictly necessary cookies to operate the website and remember your cookie choices. With your consent, we also use Klaviyo cookies and similar technologies to recognise your browser and record browsing and basket activity. For email subscribers, this activity may be linked to their subscriber profile to personalise marketing emails and send abandoned-cart or checkout reminders.

Cookies may be set by us (first-party cookies) or by selected third parties (third-party cookies). When you first visit the Platform, you will be presented with a cookie banner and preference centre that allows you to make informed choices about which categories of cookies you accept. Where required by applicable law, we will ask for your consent before placing non-essential cookies. Where you make a choice in the banner or preference centre (including in connection with any consent you provide or withhold), we may store and read a record of that choice using a strictly necessary cookie and/or similar technology (such as local storage) so that we can respect your preferences. We may also store a record of your consent status (for example, the date/time and the categories selected) in our consent management platform so we can demonstrate compliance.

Cookies help us to recognise you and your device, keep you signed in (where applicable), support security and fraud prevention, and store certain information about your preferences (for example, cookie preferences and display settings), ensuring a more consistent experience when you return to the Platform.

Optional Klaviyo tracking may record page visits, products viewed, basket contents and checkout activity, together with browser/device identifiers and associated technical information. We use this tracking only with your consent. For email subscribers, activity may be linked to their subscriber profile. Further information about personal data, purposes and retention is set out in our Privacy Policy.

For further information on our use of cookies, including a list of cookies and similar technologies we use (and any third-party cookies), as well as their purposes and duration, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

2. Consent to use cookies and changing settings 

We will ask for your permission through a clear and prominent notice (our cookie banner and preference centre) before placing any cookies or other similar technologies on your device, except for strictly necessary cookies that are essential for us to provide you with a service that you have requested (e.g. to maintain secure access to your account and ensure proper functionality of the lost and found service). Strictly necessary technologies may also include those used to store and honour your cookie choices and, where applicable, to record that you have given or refused consent. For users in the UK, EU and other jurisdictions where required by law, we will only use non-essential cookies (such as analytics and targeting cookies) with your consent. In jurisdictions where consent is not required for certain cookies, we will use them only to the extent permitted by applicable law and as described in our Privacy Policy.

You can withdraw any previously given consent or change your cookie preferences at any time by selecting the cookie icon on the Platform. This opens our cookie preference centre, where you can reject non-essential cookies or change the available category settings. Your updated choices apply to the browser and device on which you make them. Withdrawing consent does not affect any processing that took place while your consent was valid, but we will stop using the relevant non-essential cookies for future activity once your updated preferences take effect. Changing your preferences may affect some Platform features. For more information about how we handle personal data collected through cookies and your other data protection rights, please see our Privacy Policy.

3. Our use of cookies

We use the following categories of cookies (and similar technologies) on the Platform, which support our lost and found services and are consistent with the way we process personal data as described in our Privacy Policy. Some cookies are session cookies (which expire when you close your browser) and others are persistent cookies (which remain on your device for a defined period or until you delete them).

1. Strictly necessary cookies: These are cookies that are required for the operation of our Platform. These essential cookies are always enabled because the Platform will not work properly without them. They include, for example, cookies that enable you to securely access your account, help prevent fraudulent use of the Platform, and maintain the security and integrity of the Platform. They also include cookies or similar technologies used to store and apply your cookie preferences and to evidence your consent choices. We do not seek your consent for strictly necessary cookies, although you can switch off cookies in your browser settings; however, if you do so (including in relation to strictly necessary cookies), you may not be able to access all or parts of our Platform.
2. Marketing and website tracking: These optional cookies recognise your browser and record browsing, product and basket activity. For email subscribers, this helps us personalise marketing emails and send abandoned-cart or checkout reminders. We enable this tracking only after you consent. Accepting these cookies does not subscribe you to marketing emails.

The table below provides more information about the cookies and similar technologies we use and why. It explains whether the cookie is set by us or a third party, how long it lasts, what type of information it collects, and whether it is essential or non-essential (and therefore whether we will seek your consent before placing it). We may update this table from time to time as we add or remove cookies. In addition, the most up-to-date cookie list for your device/browser (including the current cookie names, providers, purposes and expiry) is available at any time in our cookie preference centre.

The cookies we use	Name	Purpose	Whether cookie is essential for us to provide you with a service that you have requested and whether we will seek your consent before we place the cookie
Cookie preference / consent status (Consent Management Platform)	–	Stores your cookie choices (for example, whether you accepted or rejected optional marketing and website tracking cookies) and helps us remember and apply those choices on subsequent visits. This cookie/identifier may record your consent choices, a consent timestamp, a consent version and a pseudonymous device/browser identifier to distinguish consent records. It does not, by itself, identify you by name. Duration: persistent; typically up to 12 months (or a shorter period where required), after which we will ask you to refresh your choices. The exact expiry is shown in the cookie preference centre. Further information: see the cookie preference centre for the current identifiers in use and their expiry.	Yes, essential (we will therefore not request your consent before placing this cookie/identifier).
Klaviyo — Marketing and website tracking	__kla_id	Provider: Klaviyo. Purpose: Recognises your browser and records page visits, products viewed and basket/checkout activity. For email subscribers, this activity may be linked to their subscriber profile to personalise marketing emails and send abandoned-cart or checkout reminders. Data: Browser/device identifiers, associated technical information and browsing/shopping activity; linked to subscriber details where applicable. Duration: Up to 13 months, subject to the verified configuration shown in our cookie preference centre. Cookie expiry is separate from profile and activity-data retention, which is explained in our Privacy Policy. Further information: https://www.klaviyo.com/legal/privacy	Not essential. Enabled only with your consent. Accepting this cookie does not subscribe you to marketing emails. You can withdraw tracking consent through our cookie preference centre. Rejecting optional tracking does not prevent you from purchasing.

Some of the third-party services we use (including Klaviyo) may process personal data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

4. How to turn off all cookies and consequences of doing so

If you do not want to accept cookies, you can either use our cookie management tool to reject non-essential cookies, or change your browser settings to block cookies. Please note that blocking all cookies (including essential cookies) will significantly impact your ability to use the Platform. Features such as signing in, keeping items in your basket and completing checkout may not work properly. Your ability to exercise choices over cookies (and the consequences of doing so) may vary depending on your location and applicable law, as explained in our Privacy Policy. For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, https://www.aboutcookies.org or https://www.allaboutcookies.org or the guidance published by your local EU/EEA data protection authority.

5. Changes to this policy

This policy may be updated from time to time to reflect changes in our use of cookies, our services or legal requirements. When we make material changes to this Cookies Policy, we will inform you via the Platform (for example, via a banner or notice) or by sending an email to the email address you provided when you signed up to the Platform, and we will indicate at the top of this policy when it was last updated.