Frequently
asked questions
Find answers to common questions about our service.
1. How does LostnReturned work?
Set up a membership and we’ll create your Personal Recovery Page and unique QR code. Apply it to your belongings. If someone finds one, they scan the code and fill in a contact form—no app needed. We’ll email you so you can log in, read their message and arrange the return.
2. How much does it cost?
Peace of Mind is £2.99/month and Peace of Mind Pro is £4.99/month with monthly billing. Annual billing is £23.88/year for Peace of Mind or £39.96/year for Pro—equivalent to £1.99/month or £3.33/month. A one-time £5 setup fee applies to new memberships. See Plans & Pricing for everything included.
3. What items can I use LostnReturned with?
Keys, laptops, water bottles, luggage, tools, kids’ gear and more. Choose a suitable surface for your sticker, or use one of our accessories.
4. Do finders need an app or account?
No. Finders can scan your QR code with a compatible smartphone camera and open your Personal Recovery Page using an internet connection. No LostnReturned account is needed.
5. What happens if someone finds my item?
They scan your QR code and use your Personal Recovery Page to submit a finder report. We’ll email you so you can log in, read their message and contact them to arrange the return. Your contact details stay private by default. With Pro, you can choose to display selected details through Direct Contact. See our Retrieving Lost Items guide for tips on arranging the return.
6. How do I add more items to my account?
You don’t need to! Your QR code works for any item it’s stuck on. Just apply a sticker, and it’s ready to go. Need more stickers? You can order extra packs at any time by logging into your account. You can also manage your contact details and preferences there.
7. What makes LostnReturned different from tracking devices?
LostnReturned helps whoever finds your item contact you through a QR code. It doesn’t track your item’s location, and the stickers don’t need batteries or charging. You can use it on its own or alongside a tracking device.
8. Will LostnReturned guarantee my item will be returned?
We can’t guarantee your item will be found or returned, but LostnReturned makes it much easier for an honest finder to contact you. Our QR code stickers provide a simple, secure way for finders to reach out — removing the friction that often prevents lost items from being reunited with their owners.
1. What sizes do the stickers come in?
Our stickers come in six sizes:
- XS — 20 × 20 mm
- S — 30 × 30 mm
- M — 40 × 40 mm
- L — 60 × 60 mm
- XL — 74 × 74 mm
- XXL — 120 × 120 mm
Different packs contain different sizes. See each pack’s product page for what’s included. Custom sizes are also available — just contact us through the Contact page.
2. Do the stickers work on all surfaces?
Our stickers work best on smooth, clean, non-porous surfaces like metal, plastic, glass, and coated wood. They may not adhere as well to textured, fabric, or silicone surfaces. For best results, apply them to a flat, dry area.
3. What’s the best way to apply the stickers?
Apply to a clean, dry, smooth surface. Peel off the backing, press the sticker firmly into place and smooth down the edges. See our Setup Guide for full application and care guidance.
4. Are the stickers durable?
Our vinyl QR stickers have a laminated finish for added durability during everyday use. Apply them to a clean, dry, smooth surface for the best hold. See our Setup Guide for easy application and care tips.
5. Are the stickers waterproof?
No. Our laminated vinyl stickers resist light splashes during everyday use, but they aren’t waterproof. Avoid soaking and dishwashers, and see our Setup Guide for care tips.
6. Will the stickers damage my items when removed?
Our stickers are designed to stay firmly attached, so some adhesive residue may remain when you remove them. If needed, use a cleaning method suitable for your item’s surface, following its care instructions. Take extra care with delicate finishes.
7. Do accessories come with QR stickers?
Accessories arrive without QR stickers. Apply a compatible sticker from your pack. The Recovery ID Lanyard holds a separate Recovery ID Tag, sold separately—apply your stickers to the tag. See our Setup Guide for matching sticker sizes.
8. How can I get more stickers?
Log in to download and print extra copies of your QR code, or order additional sticker packs from us.
9. Can I customise the stickers with my own design?
Not yet for individual orders, but we do offer custom branding for business accounts. If you’re interested in branded stickers for your company, check out our Business section or contact us at business@lostnreturned.com
1. Do I need a subscription, or can I just buy stickers?
LostnReturned is a subscription service that includes your unique QR code, personal recovery webpage, and premium stickers. Your subscription keeps the recovery service active, so if your item goes missing, finders can reach you and help you get it back. It’s peace of mind that works for as long as you need it.
2. What’s included in each membership plan?
Peace of Mind: your unique QR code, Personal Recovery Page, 6-sticker Welcome Pack and use with unlimited belongings.
Peace of Mind Pro: all the standard service features, plus an upgraded 19-sticker Welcome Pack in five sizes, both sticker styles, a luggage tag, optional Direct Contact and priority support.
New memberships have a one-time £5 setup fee. Both plans let you download and print extra copies of your QR code. See Plans & Pricing for full details.
3. How many items can I use LostnReturned with?
As many as you like—there’s no limit to the number of belongings you can use it with. Your Welcome Pack includes 6 stickers with Peace of Mind or 19 with Pro. You can print extra copies of your QR code or order additional sticker packs.
4. Can I change my membership plan?
You can upgrade to Pro through your account. See the options and pricing shown there before confirming your change.
5. Can I cancel any time?
Yes—you can cancel renewal anytime through your account. Your membership stays active until the end of your paid billing period. After that, your Personal Recovery Page becomes inactive. You can reactivate your membership later.
1. Do you offer business or bulk pricing?
Yes! We offer custom solutions for businesses, including branded stickers and bulk pricing. Visit our For Business page or contact us at business@lostnreturned.com to discuss your specific needs.
2. Can we brand the stickers with our company logo?
Yes! We offer fully customized stickers with your logo, colours, and branding. Contact us at business@lostnreturned.com to discuss your design needs and get started.
3. Can we manage multiple locations or teams?
Tell us how your business is organised and what you need. We’ll discuss the options with you before you choose a plan.
4. What industries do you work with?
LostnReturned can be used for belongings and equipment across construction, events, education, healthcare, hospitality and more. Tell us what you’d like to label, and we’ll discuss the options for your business.
5. How does pricing work for larger teams?
Pricing is tailored to the QR codes, stickers and service your business needs. Contact us for a custom quote and bulk pricing.
6. Is there a minimum order quantity?
There’s no minimum! Whether you need 10 stickers or 1,000, we can create a solution that fits your needs. Get in touch at business@lostnreturned.com to get started.
7. How quickly can we get started?
Get in touch with your requirements and preferred timeline. We’ll confirm the expected setup and dispatch times when we discuss your order.
1. When will gift memberships be available?
We’re working on gift memberships, but don’t have a launch date to share yet. Follow our socials for updates.
1. Do I need to activate my QR code before using it?
No! Your QR code is already linked to your account and ready to go as soon as you register. You can test it any time by scanning one of your stickers and filling in the finder form to see how it works.
2. How do I update my contact information?
You can update your contact details in your account dashboard. To change your email address, contact our support team—we’ll verify your account and update it for you.
3. I haven’t received my welcome pack yet. What should I do?
We aim to dispatch orders within 3–5 business days. If it’s been longer, please contact us through our Contact page so we can check your order.
4. What if my QR code isn’t scanning properly?
Check that the QR code is clean, well-lit and fully visible. Try another phone if needed. If the sticker is damaged or unreadable, you can print another copy or order replacements. Still having trouble? Contact us so we can help.
5. What happens if my sticker gets damaged or worn out?
If your sticker becomes damaged or unreadable, you can log into your account to download and print a replacement QR code for free, or order new stickers. Your QR code never changes, so you can replace stickers any time without losing functionality.