Frequently
asked questions
Find answers to common questions about our service.
How do I add more items to my account?
You don’t need to! Your QR code works for any item it’s stuck on. Just apply a sticker, and it’s ready to go. Need more stickers? You can order extra packs at any time by logging into your account. You can also manage your contact details and preferences there.
How does LostnReturned work?
Set up a membership, and we’ll create your personal recovery page and unique QR code. Stick the QR code on your items, and if someone finds one, they scan it with their phone (no app needed). They fill out a secure form, you get notified instantly, and you arrange the return on your terms. Simple, secure, and stress-free.
How much does it cost?
Plans start at just £1.99/month (Peace of Mind) or £3.33/month (Peace of Mind Pro), plus a one-time £5 setup fee. See full pricing for everything that’s included.
What happens if someone finds my item?
When someone scans your QR code, they’re taken to your secure recovery page where they can notify us that they’ve found your item and share their contact details. We then send you an instant notification with the finder’s contact information, and you can arrange the return on your terms. Your personal information — phone number and email — stays private until you choose to share it. For guidance on safely arranging the return, visit our How To Retrieve Lost Items page.
What items can I use LostnReturned with?
Anything that matters to you — keys, laptops, water bottles, luggage, backpacks, tools, kids’ gear, and more. If you can stick a QR code on it, you can use LostnReturned with it.
What makes LostnReturned different from tracking devices?
Tracking devices can show you where your item is, but they can’t help you get it back. They also need batteries, charging, and ongoing maintenance. LostnReturned creates a direct, human connection between you and whoever finds your item. No batteries required, no charging, just a simple sticker. It makes recovery possible even when tracking fails. It’s about people helping people.
Will LostnReturned guarantee my item will be returned?
We can’t guarantee your item will be found or returned, but LostnReturned makes it much easier for an honest finder to contact you. Our QR code stickers provide a simple, secure way for finders to reach out — removing the friction that often prevents lost items from being reunited with their owners.
Are the stickers durable?
Our stickers are laminated and built to last. They’re tested for UV exposure, water resistance, and scratch resistance, so they can handle rain, splashes, and daily use on water bottles, laptops, keys, and more. While they’re water-resistant and can handle being rinsed or wiped down, we recommend avoiding dishwashers for best longevity.
Can I customize the stickers with my own design?
Not yet for individual orders, but we do offer custom branding for business accounts. If you’re interested in branded stickers for your company, check out our Business section or contact us at business@lostnreturned.com
Do the stickers work on all surfaces?
Our stickers work best on smooth, clean, non-porous surfaces like metal, plastic, glass, and coated wood. They may not adhere as well to textured, fabric, or silicone surfaces. For best results, apply them to a flat, dry area.
How can I get more stickers?
Need more stickers? You can download and print your QR code yourself for free, or order extra sticker packs from us starting at £6.99. Just log in to your account to download your code or browse sticker options.
What sizes do the stickers come in?
We offer stickers in six sizes to fit different items:
- XS — 20 × 20 mm
- S — 30 × 30 mm
- M — 40 × 40 mm
- L — 60 × 60 mm
- XL — 80 × 80 mm
- XXL — 130 × 130 mm
Perfect for keys, water bottles, laptops, luggage, and more. Custom sizes are also available — just contact us through the Contact page.
What’s the best way to apply the stickers?
Clean and dry the surface first, then peel and stick. Press firmly for 10–15 seconds to ensure a strong bond. For best results, let the adhesive cure for 24 hours before exposing it to water or heavy use.
Will the stickers damage my items when removed?
Our stickers use strong adhesive designed for long-term use, so they may leave slight residue when removed. Most surfaces clean up easily with rubbing alcohol or adhesive remover. We recommend testing on a small area first if you’re concerned about delicate finishes.
Can I cancel any time?
Absolutely. You can cancel your subscription any time — no contracts, no hassle. Your membership will remain active until the end of your current billing period, so you can continue using your personal recovery webpage until then. Once your membership expires, your recovery webpage will no longer be active, so finders won’t be able to contact you if your item is lost. You can always reactivate your membership later if you change your mind.
Can I change my membership plan or cancel any time?
Yes! You can upgrade, downgrade, or cancel your membership at any time through your account dashboard. Changes take effect at the start of your next billing cycle, and if you cancel, your membership will remain active until the end of your current billing period before your recovery page is deactivated.
Do I need a subscription, or can I just buy stickers?
LostnReturned is a subscription service that includes your unique QR code, personal recovery webpage, and premium stickers. Your subscription keeps the recovery service active, so if your item goes missing, finders can reach you and help you get it back. It’s peace of mind that works for as long as you need it.
How many items can I use LostnReturned with?
As many as you want! Your membership covers unlimited items. You’ll get 6 premium stickers with Peace of Mind or 16 with Peace of Mind Pro in your welcome pack. Need more stickers? You can download and print your QR code yourself for free, or order extra sticker packs from us starting at £6.99 — your choice!
What’s included in each membership plan?
We offer two plans: Peace of Mind – Includes your unique QR code, personal recovery webpage, 6 premium stickers, and unlimited item coverage.
Peace of Mind Pro – Everything in Peace of Mind, plus 16 stickers (including XL sizes), Direct Contact options, 25% off extra sticker packs, and priority support.
Both plans include a one-time £5 setup fee. You can download and print extra QR codes for free at any time.
Can we brand the stickers with our company logo?
Yes! We offer fully customized stickers with your logo, colours, and branding. Contact us at business@lostnreturned.com to discuss your design needs and get started.
Can we manage multiple locations or teams?
Yes! We can set up custom solutions for businesses managing multiple locations, teams, or asset types. Contact us at business@lostnreturned.com to discuss how we can tailor the system to your needs.
Do you offer business or bulk pricing?
Yes! We offer custom solutions for businesses, including branded stickers and bulk pricing. Visit our For Business page or contact us at business@lostnreturned.com to discuss your specific needs.
How does pricing work for larger teams?
Pricing is based on the number of stickers and QR codes you need. We offer discounted rates for bulk orders. Contact us at business@lostnreturned.com
How quickly can we get started?
Most business setups are completed within 3–5 business days after we finalise your requirements. Custom branding and larger orders may take a bit longer. Contact us at business@lostnreturned.com to discuss your timeline.
Is there a minimum order quantity?
There’s no minimum! Whether you need 10 stickers or 1,000, we can create a solution that fits your needs. Get in touch at business@lostnreturned.com to get started.
What industries do you work with?
We work with businesses across many industries — construction, events, education, healthcare, hospitality, and more. Whether you’re tracking tools on a job site or managing equipment at events, we can create a solution that works for you.
When will gift memberships be available?
Gift memberships are coming later this year! We’re currently working behind the scenes to make gifting as seamless as possible. Want to be the first to know when it launches? Keep an eye on our socials for updates.
Do I need to activate my QR code before using it?
No! Your QR code is already linked to your account and ready to go as soon as you register. You can test it any time by scanning one of your stickers and filling in the finder form to see how it works.
How do I update my contact information?
You can update your contact details any time by logging into your account dashboard. Changes take effect immediately.
I haven’t received my welcome pack yet. What should I do?
We aim to dispatch orders within 3–5 business days. If it’s been longer, please contact us via our Contact page, and we’ll track it down for you.
What happens if my sticker gets damaged or worn out?
If your sticker becomes damaged or unreadable, you can log into your account to download and print a replacement QR code for free, or order new stickers. Your QR code never changes, so you can replace stickers any time without losing functionality.
What if my QR code isn’t scanning properly?
Ensure the sticker is clean and well-lit. If issues persist, try scanning with a different device. Still having trouble? Use our Contact page, and we’ll send you a replacement sticker at no charge.