We’re here to help

Need help with your LostnReturned account, membership, or stickers? Our team is ready to support you with all service-related questions.

Received your welcome pack? Visit our Setup Guide for step-by-step instructions. You’ll find common support questions below, or visit our full FAQ page for more answers.

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Name

LostnReturned Limited
71–75 Shelton Street, Covent Garden,
London, WC2H 9JQ, United Kingdom. Company Number 16604363

EU Contact LostnReturned, Ivy Office Hilversum, Gijsbrecht van Amstelstraat 213, 1214 BA, Hilversum, Netherlands

Email: support@lostnreturned.com

FAQs

  • I haven’t received my welcome pack yet. What should I do?

    We aim to dispatch orders within 3–5 business days. If it’s been longer, contact us using the form above with your order number so we can check your order.

  • Do I need to activate my QR code stickers?

    No—your QR code is already linked to your account and ready to use while your membership is active. Simply apply your stickers to suitable surfaces on your belongings.

  • Can I change my membership plan or cancel anytime?

    You can upgrade to Pro through your account—check the options and pricing before confirming. You can also cancel renewal anytime. Your membership stays active until the end of your paid billing period.

  • What if my QR code isn’t scanning properly?

    Check that the QR code is clean, well-lit and fully visible. Try another phone if needed. If the sticker is damaged or unreadable, you can print another copy or order replacements. Still having trouble? Contact us using the form above so we can help.

  • Do you offer business or bulk pricing?

    Yes! We offer custom branding and bulk pricing for businesses. Use the contact form above or visit our Business page to discuss what you need.