We’re here to help

Need help with your LostnReturned account, membership, or stickers? Our team is ready to support you with all service-related questions.

Received your welcome pack? Visit our Setup Guide for step-by-step instructions. For answers to common questions, please see the FAQ at the bottom of this page.

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FAQs

  • ⁠How does it work?

    Stick a QR code on your item, and if someone finds it, they scan the code with their phone (no app needed). You get notified instantly and can arrange the return privately and securely.

  • ⁠What can I protect?

    Anything that matters to you—keys, laptops, water bottles, luggage, backpacks, tools, kids’ gear, and more. If you can stick a QR code on it, you can protect it.

  • Is my information private?

    Yes. Your personal details (phone, email, address) are never displayed publicly. Finders contact you through a secure form, and you stay in control of what you share.

  • How much does it cost?

    Plans start at £2/month (Peace of Mind) or £4/month (Peace of Mind Pro), plus a one-time £5 setup fee. See full pricing.

  • ⁠Can I cancel anytime?

    Absolutely. You can cancel your subscription anytime – no contracts, no hassle.